IT Helpdesk Cover

Are your ticket queues becoming unmanageable, or do you need temporary cover due to staff absence? I can provide IT Helpdesk Staffing support from 1st to 3rd line, including handling telephone support calls, working within IT ticketing systems, or through email support. 

Experienced in 1st - 3rd Line Helpdesk

I have experience at various levels of IT helpdesk support, from incident logging through emails and phones to serving as a technical escalation point. My Helpdesk Staff Cover is reliable, and I are quick to pick up on technologies, allowing me to provide effective IT assistance and technical troubleshooting. I can confidently step right into the 'front line' of any helpdesk,

User Provisioning and Deprovisioning

I have provisioned and de-provisioned hundreds of users across on-prem AD to Microsoft 365 and various software applications. With my experience in IT helpdesk support, I can efficiently work through backlogs of requests, coordinating hardware and software requirements. Additionally, I offer Microsoft 365 assistance and technical troubleshooting, including support for PowerPlatform.

Certifications

I have completed my ITIL v4 Foundation certificate and am currently working towards my CompTIA A+, having successfully finished the first of two examinations. I also have extensive experience in change management processes and some exposure to DevOps. 

Technology / Software I have experience with

Below is a list of some of the technologies and software I have supported as part of my IT helpdesk support, showcasing my expertise in providing helpdesk staff cover and technical troubleshooting:

- Microsoft 365 

- Microsoft Intune

- On-Prem Microsoft Exchange

- On-Prem Active Directory

- Cisco Call Manager

- Cisco Unity

- Cisco Wireless Controller

- RingCentral

- LexisNexis VisualFiles

- SOS Legal

- Microsoft PowerPlatform

- Reapit

- Amiqus

- Diktamen

- Docusign

- Xerox Workspace Cloud

- Citrix Cloud Desktops

- Citrix Endpoint Manager

- vSphere

- Veeam