RevOps Architect — HubSpot​,​ B2B SaaS

Our client is a rapidly growing B2B SaaS company offering a feature-rich software product (SaaS) for small businesses. They recently migrated to HubSpot and are now scaling their operations.

The next priority is the post-sales side: the customer success motion currently runs largely outside HubSpot, which limits visibility into customer health, retention, and what the CS team should focus on. Over the next 6–12 months they want a hands-on operator to own the build of post-sales infrastructure inside HubSpot.

The role is responsible for the post-sales operational layer of the business. Core goals:

• Bring the customer success motion fully inside HubSpot
• Give the CCO and CS team clear visibility into customer health, retention, and risk
• Enable systematic, data-driven CS prioritization rather than reactive work
• Build infrastructure that scales as the customer base grows
• Bring in AI and automation where they add real leverage

Responsibilities

• Own the post-sales operations build end-to-end
• Partner closely with the CCO and CS lead on priorities and stakeholder alignment
• Stabilize the recent HubSpot migration on the post-sales side where needed
• Translate business goals into concrete systems, workflows, and reporting

Tools and language: HubSpot (Service Hub experience essential, plus Sales Hub), comfort with automation tools

• Working language English.
• Volume and timeline: 80–100% allocation for 6 months minimum, likely extending.
• Start May or June 2026. Mostly remote, with optional on-site workshops in Helsinki.

In your application, please briefly describe:

• How you'd typically approach building post-sales operations for a SaaS company in this stage
• A concrete example of a similar build you've done before, and what you learned from it
• What the first 60–90 days of an engagement like this usually look like in your hands

• Hands-on Customer Success Ops or RevOps experience inside SaaS
• Strong HubSpot knowledge across the platform
• Has built post-sales infrastructure before
• Proactive with AI and automation