Service requirements

1. Project Agreement Before production begins, the client and filmmaker will agree in writing on the project scope, concept, production date(s), location(s), deliverables, price, and estimated timeline. Any work outside the agreed scope may result in additional charges, which will be discussed and approved before the additional work begins. 2. Payment The agreed project price must be confirmed before production begins. Unless otherwise agreed, a **50% deposit** is required to secure the production date, with the remaining **50% due upon completion of filming or before delivery of the final video**. The deposit covers preparation, planning, scheduling, and securing production resources and may be retained to cover reasonable costs already incurred if the client cancels. 3. Cancellation & Rescheduling The client should provide as much notice as reasonably possible when cancelling or rescheduling. If the project is cancelled after production planning, location bookings, crew arrangements, equipment bookings, or other expenses have been made, the client may be responsible for reasonable non-refundable costs already incurred. Rescheduling is subject to availability and may involve additional costs where third-party bookings or other expenses cannot be transferred. If the filmmaker must cancel for reasons within their control, reasonable efforts will be made to reschedule. Payments for services that cannot be provided will be refunded as required by applicable law. 4. Creative Direction & Concept The client is responsible for providing the necessary information, music, lyrics, references, and creative requirements needed for the project. Where the filmmaker is responsible for developing the concept, the agreed concept will form the creative direction of the production. Creative work involves professional judgment, and the final result may differ from initial references, mood boards, or examples while remaining consistent with the agreed creative direction. 5. Filming & Production The agreed price covers only the production elements specifically included in the project agreement. Additional costs such as studio or location hire, permits, travel, accommodation, special equipment, additional crew, actors, dancers, props, wardrobe, makeup, transportation, or other production expenses are the client's responsibility unless expressly included in the agreed price. The filmmaker may stop or modify production where conditions become unsafe or where continuing would create a significant risk to people or equipment. 6. Client Responsibilities The client is responsible for ensuring that all necessary participants, performers, locations, and other resources are available at the agreed time. Significant delays caused by the client or participants may reduce the available filming time. Additional filming time may be charged separately where it extends beyond the agreed production schedule. 7. Music & Rights The client confirms that they have the necessary rights, permissions, and licenses to use the music supplied for the project. The filmmaker is not responsible for copyright claims arising from music, recordings, samples, performances, artwork, or other material supplied by the client. 8. Editing & Revisions The agreed project price includes **two reasonable rounds of revisions** unless otherwise stated. A revision means reasonable changes to the existing edit, such as adjustments to timing, text, color, or selected shots. A request to substantially change the concept, storyline, edit structure, or previously approved creative direction may be treated as additional work and charged separately. Raw footage and project files are not included unless specifically agreed in writing. 9. Delivery The expected delivery timeframe will be agreed before production. Delivery may take longer where additional revisions, client delays, unavailable materials, or circumstances outside the filmmaker's reasonable control affect the project. The final video will be delivered in the agreed format and resolution. 10. Portfolio & Promotion Unless the client requests confidentiality in writing before production, the filmmaker may use selected footage, stills, behind-the-scenes material, or excerpts from the finished project for their portfolio, website, social media, showreels, and professional promotion. For unreleased music or projects subject to a release date, portfolio material will not be published before the agreed release date. 11. Third-Party Materials The client is responsible for providing or approving any third-party materials used in the project, including logos, artwork, fonts, music, footage, photographs, and other copyrighted material. The filmmaker is not responsible for disputes relating to materials supplied by the client. 12. Equipment & Technical Issues Reasonable measures will be taken to protect equipment and preserve recorded material.