Service requirements

1. Booking & Agreement A booking is confirmed once the client and photographer have agreed in writing on the service, date, location, scope of work, price, and any specific deliverables. Any changes to the agreed scope of work may result in additional charges, which will be agreed with the client before the additional work is carried out. 2. Pricing & Payment The agreed price will be confirmed before the service begins. Unless otherwise agreed, invoices are payable within **14 days** of the invoice date. Additional expenses such as agreed travel, accommodation, location fees, permits, equipment hire, or other third-party costs will be communicated to and approved by the client before being incurred. 3. Cancellation & Rescheduling The client may cancel or request to reschedule a booking by notifying the photographer as soon as reasonably possible. If a cancellation occurs after the photographer has committed significant time or incurred non-refundable costs for the booking, the client may be responsible for reasonable costs already incurred and work already completed. If the photographer cancels for reasons within their control, any payment received for services that have not been provided will be refunded. Where possible, the photographer will offer a reasonable alternative date in the event of rescheduling. 4. Delivery The agreed delivery date and number/type of final images will be confirmed as part of the booking. Delivery times may be extended where circumstances outside the photographer's reasonable control affect the work. The photographer is responsible for delivering the agreed final work, but does not guarantee a particular artistic result where creative interpretation is part of the service. 5. Image Selection & Editing The photographer will select and edit images according to their professional judgment and the agreed style. Raw/unedited files are not included unless specifically agreed in writing. Requests for substantial additional editing or revisions outside the agreed scope may be charged separately. 6. Copyright & Usage Unless otherwise agreed, the photographer retains copyright in the photographs. The client receives the agreed usage rights for the delivered images. The specific permitted uses, such as social media, website, advertising, print, or commercial campaigns, should be agreed as part of the booking where relevant. The client may not resell, license, or substantially alter the images beyond the agreed usage rights without the photographer's permission. 7. Photographer's Portfolio Unless the client requests otherwise in writing before the work is delivered, the photographer may use selected images from the assignment in their portfolio, website, social media, professional presentations, and promotional materials. For private or sensitive assignments, the photographer will respect reasonable client requests regarding confidentiality and portfolio use. 8. Client Responsibilities The client is responsible for providing accurate information about the event or shoot, including the location, schedule, required coverage, access requirements, and any relevant restrictions. The client should ensure that the photographer has reasonable access to the people, locations, and activities that are required to complete the agreed work. The client is also responsible for obtaining any permissions or releases that are their responsibility, including permissions relating to private venues or individuals where applicable. 9. Events & Circumstances Outside the Photographer's Control The photographer will take reasonable steps to complete the assignment professionally. The photographer cannot be held responsible for missed photographs or reduced coverage caused by circumstances outside their reasonable control, including venue restrictions, unsafe conditions, guests preventing access, schedule changes, delays, technical restrictions imposed by organizers, or other circumstances beyond the photographer's control. If equipment failure or another unforeseen technical issue occurs, the photographer will make reasonable efforts to recover or continue the work using available backup methods. 10. Complaints & Corrections If the client believes the delivered service does not correspond with the agreed service, they should contact the photographer promptly and provide details of the issue. Where reasonably possible, the photographer will have the opportunity to correct an identifiable error or deficiency before other remedies are considered. Nothing in these terms limits any rights the client has under applicable law. 11. Data & Confidentiality Client information received during the booking will be handled appropriately and only used for purposes connected with providing the service, administration, communication, and legal or accounting requirements. Confidential information provided by the client will not knowingly be disclosed